Returns & Exchanges

At The Varsity, we strive to ensure your food arrives fresh and delicious; however, due to the perishable nature of our products, we offer resolutions for damaged or incorrect orders within 24 hours of delivery. Please review our guided process below to request a refund or a replacement for your order.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, immediately check your package for any signs of damage, temperature issues, or missing items from your receipt.

• 2.
  Document Issues

  Capture clear photographs of the product, the packaging, and the shipping label to help our team verify the condition of your delivery.

• 3.
  Contact Support

  Email our customer service team at [email protected] within 24 hours of receipt with your order number and the documentation gathered.

• 4.
  Resolution Review

  Our team will review your claim within 2 business days to issue a full refund to your original payment method or arrange a priority replacement shipment.